Refund policy

Returns & Refunds

We want you to love your Koa Shore products. If something isn't right, here's how we'll sort it out.

30-day returns

Changed your mind? Return an unopened, unused product in its original condition within 30 days of delivery for a refund of the product price. Return postage is at your cost. For hygiene reasons we can't accept change-of-mind returns on opened or used product.

If it's faulty, damaged, incorrect, or it irritated your skin

Email info@koashore.com within 30 days with your order number and a photo. We'll refund or replace it, you won't need to post it back, and we'll cover return postage if we do ask for it.

How to request a refund

Email info@koashore.com with your order number. We reply within 1–2 business days, and approved refunds go to your original payment method within 3–5 business days.

Exceptions

Orders outside the 30-day window can't be refunded. Gift cards aren't refundable. Original shipping charges are non-refundable unless your order arrived damaged or we made an error.

Your rights under the Australian Consumer Law always apply.