Refund policy

Returns & Refunds

We want you to love your Koa Shore products. If you're not completely satisfied, we'll make it right.

30-Day Satisfaction Guarantee

Contact us within 30 days of receiving your order and we'll offer a full refund or exchange — no questions asked. You don't need to return the product.

How to Request a Refund

Email us at [your email] with your order number and we'll process your refund within 2–3 business days. Refunds are returned to your original payment method.

Exceptions

• Orders outside the 30-day window cannot be refunded
• If your order arrived damaged or incorrect, contact us immediately and we'll resolve it at no cost to you

Shipping Costs

Original shipping charges are non-refundable unless the item arrived damaged or we made an error.