Here to help
Returns, made clear.
Something not right? Start with a message and we’ll help you with the next step.
Email info@koashore.com30 days
Change-of-mind returns for unopened, unused products in original condition.
Email us first
Include your order number and the issue. Add a photo if your product is damaged, incorrect or caused irritation.
1–2 business days
Our usual reply time. We’ll explain the next step before you post anything back.
The full returns policy
Returns & Refunds
We want you to love your Koa Shore products. If something isn't right, here's how we'll sort it out.
30-day returns
Changed your mind? Return an unopened, unused product in its original condition within 30 days of delivery for a refund of the product price. Return postage is at your cost. For hygiene reasons we can't accept change-of-mind returns on opened or used product.
If it's faulty, damaged, incorrect, or it irritated your skin
Email info@koashore.com within 30 days with your order number and a photo. We'll refund or replace it, you won't need to post it back, and we'll cover return postage if we do ask for it.
How to request a refund
Email info@koashore.com with your order number. We reply within 1–2 business days, and approved refunds go to your original payment method within 3–5 business days.
Exceptions
Orders outside the 30-day window can't be refunded. Gift cards aren't refundable. Original shipping charges are non-refundable unless your order arrived damaged or we made an error.
Your rights under the Australian Consumer Law always apply.
