Returns & Refunds
We want you to love Daily Defence. If something isn't right, here's exactly how we'll sort it out — no runaround.
If your order arrives faulty, damaged, or incorrect
We'll make it right with a full refund or a replacement, and we'll cover return postage. Email us at info@koashore.com within 30 days of delivery with your order number and a photo, and we'll take it from there. Your rights under the Australian Consumer Law always apply.
Changed your mind
You can return an unopened, unused product in its original condition within 30 days of delivery for a refund of the product price. Return postage is at your cost, and we'll refund once it's back with us. For hygiene reasons, we can't accept change-of-mind returns on opened or used product.
If it doesn't suit your skin
Skin is personal, and occasionally a product just doesn't agree with someone. If Daily Defence irritated your skin, email info@koashore.com with your order number and a photo — we'll offer a refund or a replacement, and you won't need to post the product back. We always recommend a patch test before first use. Offered once per customer.
How to start a return
Email info@koashore.com with your order number and what's wrong, plus a photo if it's faulty or a reaction. We reply within 1 to 2 business days. Approved refunds go to your original payment method within 3 to 5 business days of us receiving the return, or approving it where no return is needed. Prefer an exchange or store credit? Just ask.
What we can't accept
- Opened or used product, unless it's faulty
- Gift cards
Not sure before you buy? We'd rather help you choose the right thing than process a return. Email us anytime at info@koashore.com.